Frequently Asked Questions (FAQ)

Pluto offers premium partner tiers (Silver, Gold, and Platinum) that allow businesses and vendors to list more products and access premium visual features. The Silver tier allows up to 10 products, Gold allows up to 20 products with a Gold Badge, and Platinum allows unlimited product listings, high search placement, glowing outlines on the feed, and a dedicated Account Manager.

Subscriptions are auto-renewed monthly. For iOS users, purchases are billed directly to your iTunes Account at the standard tier price (₹249/mo for Silver, ₹499/mo for Gold, and ₹999/mo for Platinum) within 24 hours prior to the end of the current cycle. Outside iOS, you can also manage and fund upgrades manually using your local Pluto Cash Wallet or Razorpay UPI/Cards.

If you subscribed via Apple In-App Purchases, you can easily manage or disable the auto-renewing subscription directly in your Apple ID settings (Settings > Your Name > Subscriptions) at any time. If you upgraded manually via your wallet or gateway, your premium tier will remain active for 30 days and gracefully revert to the free plan unless manually renewed.

If you reinstall the app or change devices, open the Partner Tiers dialog and tap the 'Restore Purchases' link at the bottom. The system will contact Apple StoreKit to verify and retrieve any active purchases and apply them to your account automatically.

The Pluto Cash Wallet is a secure in-app ledger that tracks your sales proceeds, manually confirmed booking fees, and cash credits. When customers pay via wallet, funds are deducted instantly from their balance and credited directly to the vendor's wallet balance. You can check your wallet ledger inside the Wallet Hub.

You can initiate payouts of your wallet balance to your registered bank account. Payout requests are verified by our finance team and processed within 2-3 business days. Please make sure your payout details and bank credentials are up to date in the settings.

In case of payment gateway failures (e.g. UPI timeout or card rejection), any deducted funds are automatically reverted by our payment gateway partner (Razorpay) within 5-7 business days. If your transaction shows as successful but does not reflect in your wallet balance, please contact us immediately with the Transaction ID.

To maintain marketplace quality, all catalogs are subject to our EULA policies. Product listings containing objectionable content, abusive descriptions, misleading prices, illegal items, or violating intellectual property rights will be removed immediately by platform administrators, and the offending partner account may be suspended within 24 hours of violation.

For partners running food-related businesses, a valid FSSAI license must be uploaded and displayed on your catalog under local regulations. You can edit this directly in your Atelier profile settings.

This is standard iOS Sandbox or App Store behavior when validating transaction chains. In sandbox mode, Apple may prompt for your Sandbox Apple ID password several times to verify receipt tokens. Simply enter your credentials to allow StoreKit to establish connection. If the prompt persists, verify your sandbox user details under App Store Connect.

If the app remains on a loading spinner after completing payment, it indicates that the app is communicating with our secure backend server to validate the StoreKit transaction receipt. If you are on a slow cellular connection, this validation might time out. Force close the app, restart it, open the Partner Tiers dialog, and tap 'Restore Purchases'. This will sync your verified App Store state with the local ledger immediately.

Pluto caches data locally for offline usage. If there is a sync mismatch, navigate to Profile > Settings and tap 'Sync Database'. This forces a clean API pull from our backend servers, resolving local cache anomalies.

Vendors must upload a government-approved identity proof, a valid address verification document, and, if applicable, FSSAI licenses or GST registration certificates. Our verification queue typically reviews and approves documentation within 48 business hours.

You can request complete deletion of your account and personal history under Profile > Settings > Account Deletion. Alternatively, submit a data deletion request by emailing admin@breakingstocks.in. Account erasure will remove all personal details and listings, while transactional transaction registers will be retained in accordance with financial audit legislation.

If a customer reports an incomplete service or fraudulent behavior, Pluto freezes the associated payout funds in the partner's wallet. Our arbitration team reviews chat logs, transaction timelines, and catalog details. Dispute resolution is completed within 3 business days, and funds are distributed based on arbitration outcomes.

If your account is suspended due to catalog guidelines or EULA violations, you can submit an appeal detailing your justification and remediation steps. Appeals must be sent to breakingstocks1@gmail.com within 14 days of suspension.