Refund & Cancellation Policy
This policy details the guidelines for cancellations and refunds on Pluto bookings.
1. Booking Cancellations
Cancellations can be initiated by customers or vendors. Customer cancellations may be subject to fee policies set by the vendor. Vendor cancellations are permitted in cases of availability conflicts or force majeure.
2. Automatic Slot Release
To preserve scheduling availability for other users, cancelling a service booking will immediately release the reserved time slots back to the public pool.
3. Refund Processing & Timelines
When a paid booking is cancelled, the payment status updates to `REFUND_PENDING`. The vendor is responsible for processing the refund to return the funds to the customer. Once processed, the status changes to `REFUNDED` and a transaction log is recorded. Refunds typically clear within 5-7 business days depending on the bank.
4. Handling Disputes
If a vendor fails to clear a refund, the customer can submit a dispute to breakingstocks1@gmail.com. Pluto will review the transaction and chat records to mediate the resolution.