Vendor Terms & Conditions
These Vendor Terms govern your registration as a vendor (referred to as "Artisan" or "Partner") on Pluto and your listing of products or services.
1. Vendor Onboarding & KYC
To list items, you must submit a verification request under `/api/v1/users/me/onboard-partner`, disclosing your legal name, DOB, bank details, and an image of your Government ID. This information is secured in the database and is subject to our Seller Verification Policy.
2. Subscription Tiers & Product Limits
Catalog listings are bound by your subscription tier:
- Free Plan: Limit of 5 product listings.
- Silver Partner (₹250/mo): Limit of 10 product listings.
- Gold Partner (₹500/mo): Limit of 20 product listings.
- Platinum Partner (₹1000/mo): Unlimited product listings.
Expired paid plans revert to the Free tier, which may hide listings exceeding the limit.
3. Payments, COD & Refund Responsibilities
For cash or personal UPI transactions (COD), you are solely responsible for verifying the receipt of funds. If an order is cancelled, you are responsible for initiating the refund through the application interface to clear the customer's payment status.
4. Chat Communication & Anti-Spam Gatekeeper
To prevent commercial harassment, the backend blocks you from messaging a customer unless there is an active order or the customer has messaged you within the last 48 hours. Attempts to bypass this rule will lead to account suspension.
5. Vendor Warranties & Compliance
You warrant that your food products comply with hygiene laws and services are conducted with reasonable skill. You must comply with tax regulations and are responsible for declaring e-commerce sales.