Contact & Grievance Officer Page

In compliance with Section 13 of the Digital Personal Data Protection Act, 2023 and local e-commerce rules, Pluto has designated a Grievance Officer to handle user complaints.

1. Grievance Redressal Officer

Grievance Officer details:
Name: Compliance Officer, Legal Division
Breaking Stocks Networks Private Limited
Email: admin@breakingstocks.in

2. How to File a Grievance

To file a grievance, send an email to the address above. Please include:

• Your registered phone number.
• Your account type (Customer or Vendor).
• A detailed description of your complaint, including dates and relevant transaction IDs.
• Any supporting screenshots or documents.

3. Resolution Timeline

We acknowledge grievances within 48 hours. We aim to investigate and resolve all complaints within 15 business days of submission.

4. Dispute Resolution Platforms

If you are not satisfied with our resolution, you can submit your complaint to the National Consumer Helpline or corresponding consumer courts in India.